How will travelers contact me?

Travelers will contact you directly by telephone or email from your listing. All rental advertisements provide the owner's contact information, however, your email address will be hidden from visitors to reduce spam.

How do I add photos to my listing?

If you would like photos posted with your listing, simply login to your account and then under 'Edit Your Listing' click on 'Photos' icon. There you can select the photos from your local computer you wish to upload to your listing. You can change the photos any time you wish, as often as you wish.

What type of photo files can be uploaded?

Photos with the file extension of .jpg, gif and png can be uploaded to your listing. Although our software will accept photos of any size, it is typically easier to upload smaller files (particularly if you have a slow Internet connection).  Recommended size: 300" x 200".

How many photos can I put on my listing?

You can upload up to 12 photos.

I'm having difficulty uploading my photos?

If you are currently trying to upload your photos, this is where you select photos that reside on your computer to be transferred to our web site. This part should NOT be filled in with a web address.

Once you are on the Photos tab for your listing, click on the Browse button for a dialog box and navigate until you find the image file you want to upload. Click on the file, then click Open. This will set the path to your image file in the text box. Next, click Upload Photo and wait while the file is uploaded from your computer to our web site. The screen will not change until the transfer is complete. If the file is large or your connection is slow, this step could take several minutes.

What if my photos are already somewhere out on the Internet?

If you have no photos on your local computer, but have some on the Internet you will have to go fetch them first. You can download them to your local computer and then upload them to our site. To download photos, use your browser to view the photos, and place the mouse pointer over the photo itself. Click the right mouse button. A menu will appear. Select "Save Picture As" on the menu. This will bring up a dialog box that will give you a choice of where to save the photo and under what name. The original name of the photo will appear. You should change it to something simple using only letters, numbers and dashes. This can be done by clicking in the area with the filename and changing it. Photos should be saved somewhere on your computer that you will remember, like on your desktop. Click the "Save" button to transfer the photo. Once downloaded to your local computer you can upload them to our site using the instructions above.

Important note about thumbnail photos: Often when viewing a web site that contains your photos, a smaller photo will be displayed and when you click it, a larger copy of the photo will be displayed. The smaller photo is called a thumbnail. When taking photos from the internet, make sure you do not save the thumbnail. Click the thumbnail and save the larger photo, as described above. If you submit the thumbnail to us, it will show up as small and/or blurry on your listing.

Remember, photos you have posted on other sites may be copyrighted by those sites, thus making it illegal for us to post them. Please, be sure that you own the rights to any photos you post. We do not copyright or take any rights away from you, the owner, when posting your pictures.

How do I modify my listing?

You have full access to your listing 24 hours a day. You can modify any portion of your listing at any time, including the pictures. To make changes simply click on the "Owner Login" link. Once logged in, click "Edit Listing" and then use the tabs on top to navigate to the appropriate section of your listing. We recommend NOT to change your listing title as this is part of your URL.  When you change your title you will have to wait for search engines to crawl through your web page again.

How do I change my email address, password and contact information?

Go to the "Owner/Manager Login" link. Once logged in, click on “Personal Details” - you can make all changes from a single page. If necessary, each listing can have separate contact information by clicking on “Edit Listing Details.”

How do I request a new city or location be added?

If you are posting your property and do not see your city or location, just submit the 'Suggest a Location' form. We will research your request and get back to you. Until a decision is made, we suggest you place your listing in the closest listed region.

What is the cost to list a vacation rental? 

We offer 3 packages:

1) Basic/Standard listing is free if you own your own website and are willing to place the Vacation Rental Badge on your website homepage.  Only one free listing per website is allowed.

2) Premium listing is $99/year.

3) Featured listing is $199/year.

 There are no additional fees or commissions charged on any bookings generated from the website.

To advertise your property or learn more, please click here.

Do you offer any discount for advertising multiple properties?

Yes, if you have more than 10 properties to list, we offer you a 50% discount on both Premium and Featured Listings.

Is there a direct URL to my listing?

Yes, there is a direct link to each property you list. You are more than welcome to access your listings directly by your listing id number.

The URL for your listing will be:
http://www.vrwd.com/vacation-rentals/{YourTitle}-{ID}.html
example: http://www.vrwd.com/vacation-rentals/tropical-masterpiece-vacation-rental-14.html

How are your listing results sorted?

The default sort criteria is:

1. Listing Type - Featured listings appear above Premium listings which appear above Basic/Standard listings.

2. Photos - properties with photos appear above properties without photos.

3. Reviews - properties with higher number of reviews appear above other properties (even if reviews are negative).

4. Seniority Sort - listings that are older appear higher.

The local map link on my listing doesn't point to my rental's location?

By default, this link will simply point to your city based on the zip code you entered in your property location section. We highly recommend entering an exact address since renters use this to confirm the property is legitimate. To do so, just enter your street address in the street address field.  If your map still doesn't update properly, go to your login area, click on 'Details' and then go to the 'Map' link located on the top red navigation bar.  You will be able to move the cursor exactly where your property is located.

What are my availability calendar options?

You can use vrwd.com calendar system or any other calendar of your choice.  If you wish, you can also decide not to display a calendar.

Can I advertise my website and get external links?

Absolutely!  Unlike many other vacation rental listing sites, we provide a website link and a website screenshot on your property detail page.

I responded to an inquiry from a renter and it bounced. Can you help me?

Unfortunately, if a message is returned to you undelivered, we cannot provide you with the correct email address to contact the person who sent the inquiry. Form based inquiries must ask the sender to enter an email address. There is no way to verify the validity of this address before sending the inquiry. It is up to the sender to ensure the email address provided exists and is typed in correctly. About 1 in 1,000 inquiries are undeliverable due to spelling errors in the email address. Once in a while it is possible to guess the address by checking for common misspellings in the address (ex. Yahoo.con). vrwd.com cannot locate the correct address for undeliverable emails provided by prospective renters.

I'm not receiving my inquiries?

If you find that emails are not being delivered to your email address, first test your listing by sending yourself a test inquiry. If you do not receive the test within two hours, please whitelist emails from vrwd.com. If this doesn't fix the problem, please contact us.

Why am I getting plenty of visits/inquiries but no bookings?

Perhaps your rental rate is too high. Compare it with other owners in your area and bedroom size, just as the vacationers do. Our belief is that if you take any given ten rentals in an area, 3 will get 50% of the inquiries, 6 will split the remaining 50% and one will get very few. The main determinant? Price.

Can you list or modify my home for me?

Unfortunately, we cannot list or modify your home for you. Please, login to your account to modify your listing. If you require help with changes or photos, please see other questions in this FAQ.

Can I include a second or third rental unit on my property listing?

No. We ask that each listing advertise no more than one vacation rental. This is so that travelers visiting the site can sort search results based on number of bedrooms and bathrooms and be able to accurately compare rental prices from one listing to another.  However, you can add multiple listings under the sam account registration.

Another owner copied my listing text and/or photos?

Since we do not copyright your listing text or photos, unfortunately there isn't anything we can do to help. We recommend you ask the owner to remove any copied material in a non-threatening manner. If they refuse, we will co-operate as required by any legal proceeding.

I received a suspicious email, what do I do?

Usually emails with poor grammar, spelling, odd use of capital letters and/or asking you to wire money or participate in an unusual bank transaction is a scam. The sender is usually attempting to obtain money, personal information or your email address. We recommend that you let us know you received this through our service and delete the message without responding. For further information about internet fraud and fake check scams, see fraud.org

How can I protect myself from potential fraud?

Be sure to provide a property lease/legal agreement, and insist on exact payment. One popular scam is the “Renter Overpayment Scam” where a renter will send you an inquiry which may seem legitimate and suggest he sends you more than your rental fees and ask you wire back the difference. The check that he will send is fake (the bank takes several weeks to catch it) and by then you have sent the difference back and will be unable to recover it. We suggest you insist on exact payment or if you do accept an overpayment wait at least 30 days before returning any funds. See fraud.org for more information.

Should I accept credit cards?

The majority of travelers today expect to pay you with a credit card. You'll attract more bookings, secure more payments and increase your cash flow.

What is the difference between vrwd.com and other popular vacation rental sites?

vrwd.com provides more value for the money.  We deliver more travelers per listing than most other listing sites.  We guarantee success or your listing will not expire.

What should I know about vacation rental sales tax?

Start by contacting your city, county and state governments about requirements specific to your location. Ask about registering your property. Which governmental entities require registration for your area? Ask how much sales tax you should collect and how often these payments are due to the authorities. Generally, these taxes range from 5% to 15% tax on the total rent charges.

What is your refund policy?

We don't provide refunds as we invest time and money to advertise each property on our website.  However, if you don't receive at least 10 quality inquiries your listing will not expire!

Cancelling a subscription before the maximum duration does not result or entitle the property owner to a refund for any unused listing time. Natural disasters or sale of a home do not take precedence over the conditions above.