Cancellation Policy
Terms and Conditions

Deposit :
A deposit** of 50% of the total cost is required within 24hrs to secure the booking, the balance is to be paid 4 weeks before arrival.
Maximum guests occupancy must not exceed 6 Adults and 2 children, unless otherwise agreed. If undeclared extra guests are present on arrival a $100 fee will be charged for every extra person.

Cancellation policy: (All bookings - online or otherwise)
We understand that circumstances may arise where you need to cancel your reservation. Should this occur, as Darwin Wharf Escape Holiday Apartments is a small establishment, the following cancellation fees will apply:

* For cancellations made between 0 and 30 days before the arrival date: A penalty equal to 50% of total stay will be applied.
* For cancellations made more than 30 days before the arrival date: A penalty equal to 25% of total stay will be applied.

No-Show :
No-shows are subject to a penalty equal to 50% of total stay

* No cancellations are accepted on the day of arrival or after check in. You will be charged the total of the reserved stay under all circumstances.

* No cancellations or refunds accepted in the unfortunate incident of un-forseen circumstances such as: Death, accident or illness, Fire, Cyclone, All or any other natural disasters.

Please note: ** = The deposit is 50% of the agreed tariff on the full stay booked by the client. For Long term stay agreements, the deposit is 100% of the 4 week bond.
The assigned date which calculates the notice period is specific to notification prior to 5.00pm CST of any day, after which the following day will be the assigned date.
Notification must be in writing either facsimile or email and confirmed delivery is the responsibility of the Guest.

Credit Card Authorization Form:
We require all guests to print a copy of the credit card authorization form and fax it back to us before arrival, this is to cover any damages, excess cleaning and any extra charges, if any, after or during your stay. If we are meeting and greeting you on arrival, the form can be presented to you on arrival or you may also opt to print it out beforehand and fax or email it back to us.
If excess cleaning is required after departure, for eg: soiled/stained lounge suite and or carpets, a $200 cleaning fee will be charged to your credit card on departure. The cost to repair and replace any breakages and damages to the property and its furniture and fittings, will also be charged to your credit card on departure.

Lost and Found Policy:
Our cleaning staff are advised not to keep undergarments for more than 24hrs (for hygiene reasons), other clothing items are kept for 48hrs and miscellaneous items such as telephones and sunglasses are kept for 5 days.
If you lose any items or leave them behind, please contact us ASAP.